Privacy Policy

Effective Date: 24 March 2026  ·  Last updated: 24 March 2026

1Who We Are and How to Contact Us

KidsGate Global Pty Ltd is incorporated and registered in Australia. We operate the KidsGate Global platform, an educational service for children aged 5 to 12.

Contact us at any time:

• Email: [email protected]
• Website: www.kidsgateglobal.com
• Postal address: [Street Address, City, State, Postcode, Australia] — TO BE INSERTED

2Our Commitment to Child Privacy

KidsGate Global is designed for children. We take child privacy extremely seriously and apply strict protections beyond what is required by applicable law.

• Children under 13 may only use the Service through a parent or guardian account.
• We do not collect more personal information from children than is reasonably necessary to provide the Service.
• We do not display third-party behavioural advertising to any child user.
• We do not sell or share children's personal information for commercial purposes.
• Parents and guardians retain full control over their child's account and data.

3Information We Collect

3.1 Information You Provide

• Parent/Guardian account registration: name, email address, country, and payment details (processed by Stripe — we do not store your full payment card details).
• Child profile: first name, age or grade level, and selected language.
• Communications you send us, including support requests.

3.2 Information Collected Automatically

• Device and browser information (type, operating system, browser version).
• IP address and approximate geographic region (country/city level).
• Usage data: lesson completion, quiz results, time spent, tokens earned, and learning progress.
• Cookies and similar tracking technologies (see Section 8).

3.3 Information We Do Not Collect

• We do not collect a child's full name, home address, phone number, or photo unless you voluntarily provide it.
• We do not collect sensitive information as defined under the Australian Privacy Act 1988 (Cth).

4How We Use Your Information

We use personal information only for the following purposes:

• To create and manage your account and child profiles.
• To provide, personalise, and improve the learning experience.
• To process subscription payments through Stripe.
• To send transactional emails (account confirmation, subscription receipts, trial reminders). We do not send marketing emails without your explicit consent.
• To display the global leaderboard using only a child's chosen display name.
• To analyse platform performance and improve our curriculum and technology.
• To comply with our legal obligations.

5Legal Basis for Processing

We are an Australian company and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). To the extent we serve users in the following jurisdictions, we also apply the standards described:

• South-East Asia (Indonesia, Philippines, Thailand, Vietnam): We comply with applicable local data protection laws including Indonesia's Personal Data Protection Law (UU PDP), the Philippines Data Privacy Act 2012 (RA 10173), Thailand's PDPA, and Vietnam's Decree 13/2023/ND-CP.
• India: We comply with India's Digital Personal Data Protection Act 2023 (DPDPA) and apply additional safeguards for users in India.
• United States visitors: We apply standards aligned with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 without verifiable parental consent.
• European Union and UK visitors: To the extent GDPR or UK GDPR applies, our lawful basis for processing is contract performance (to provide the Service), legitimate interests (to improve and secure the platform), and consent (for optional communications).

6Parental Rights and Controls

As a parent or guardian, you have the right to:

• Access all personal information we hold about your child.
• Request correction of inaccurate information.
• Request deletion of your child's account and all associated data.
• Withdraw consent for data processing and close your account at any time.
• Download a copy of your data (data portability).

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7Data Sharing and Disclosure

We do not sell personal information. We share data only in the following limited circumstances:

• Stripe: Payment processing. Stripe's privacy policy governs how they handle payment data. We do not store full card details.
• Cloud hosting and infrastructure providers (such as AWS or similar) who process data on our behalf under data processing agreements.
• Analytics and performance tools used solely to monitor platform reliability and improve the Service.
• Law enforcement or regulatory authorities where required by law or to protect the safety of users.

All third-party service providers are required to handle data in accordance with applicable privacy law and our instructions.

8Cookies

We use cookies and similar technologies to:

• Keep you logged in to your account (essential cookies).
• Remember your language preference.
• Analyse platform performance (analytics cookies).

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the Service. We do not use cookies for behavioural advertising targeted at children.

9Data Storage and Security

Your data is stored on secure servers. We apply industry-standard technical and organisational security measures including encryption in transit (TLS), access controls, and regular security reviews.

We retain personal information only for as long as necessary to provide the Service or comply with legal obligations. When you close your account, we delete or anonymise your data within 90 days, unless retention is required by law.

10International Data Transfers

As an Australian company serving a global user base, your data may be transferred to and stored in countries outside your own. Where we transfer data internationally, we take steps to ensure an adequate level of protection in accordance with applicable law.

11Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a prominent notice on our website at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated policy.

12Complaints

If you have a complaint about our handling of your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.